A concierge for your stay, built around your chauffeur
Our private concierge service is for those staying in Singapore, or hosting guests there. It prepares everything around the journey, built around your chauffeur:
- tables: lunch on Sentosa, dinner at Marina Bay;
- accommodation: a hotel or a residence, for a few nights or a longer stay;
- the sea: a day out from Sentosa Cove or Keppel Bay;
- visits: the Botanic Gardens, Gardens by the Bay, the Mandai Wildlife Reserve and its Mandai Rainforest Resort;
- private receptions: a birthday, a family dinner;
- the whole stay, when these elements follow one another over several days and several places.
The Federation studies and coordinates, the chosen provider delivers
For each request, we first clarify your needs with you: dates, number of people, the style you are after, any constraints on timing or access. We then look for the right establishments and providers, check their availability and make the request on your behalf. You receive a written proposal describing each service and setting out the chosen provider’s conditions: deposit, minimum spend, cancellation terms.
Each service is delivered by the chosen provider, under its own responsibility: the restaurant serves the dinner, the hotel welcomes you, the operator runs the day at sea, the caterer looks after your guests. The Federation is answerable for the care taken in selecting and checking that provider. We promise neither the availability nor the securing of a table, a date or a room: nothing is booked until the establishment confirms and your payment is actually received, as set out in the accepted quote.
Opening a concierge file
The study of a request begins with opening a file. This involves a study fee, shown on a file-opening quote and paid before any work begins: no search is started until it has been received. Its level, set on that quote before any payment, depends on the work required:
- a single-request file: a precise request, one objective, few providers to approach;
- a coordination file: several services to bring together, a stay or reception over several days, several places, a tight timeframe, or a chauffeur journey combined with a service provided by a third party.
This fee pays for the search and the preparation of the proposal. It is separate from the cost of the services proposed and is not deducted from them. It is retained if you decline the proposal, and refunded in full if no proposal is sent to you. It is due per file: a new need opens a new file.
For a private client, the file-opening quote also sets out the right of withdrawal and how to ask for the study to begin straight away. Each provider’s own conditions, including its cancellation terms where they are stricter than ours, appear on the quote before any payment. A day at sea, a helicopter or a jet flight follow the conditions specific to those services, set out on our yacht, helicopter and jet page; in every case, the study fee requested is shown on the file-opening quote.
A whole stay, one point of contact
When your stay runs over several days, we coordinate all of it: arrival at the airport or the cruise terminal, the hotel, the tables, a day at sea, a visit to Mandai, departure. Journeys are entrusted to a chauffeur who is a member of the Federation, for a transfer or by the hour, for a few hours or the whole day. For a crewed yacht, a helicopter or a jet, see our yacht, helicopter and jet page; for a reception with many guests, our chauffeurs for your events.
Our terms and conditions bind us to absolute discretion, with no time limit, about your identity, your movements and those travelling with you. To begin, a few lines are enough: let’s talk about your stay, or find all our contact details on the Contact page.